How to Withdraw and Make a Deposit in StormGain
How to Withdraw at StormGain
How can I withdraw?
You can withdraw funds using the methods described below:
By transferring the funds to an existing crypto wallet
You can see a full list of cryptocurrencies available for withdrawal as well as the commissions associated with transferring them on the StormGain website or in the Wallets section of StormGain.
Withdrawals in the mobile app are made the same way as on the web platform:
1 Go to the Wallets section.
2 Select the cryptocurrency you would like to transfer.
3 Select Send.
4 After that, select how youd like to transfer the money: by using a wallet address or QR code.
5 Copy your wallets information and make the transfer. Be sure to carefully check the address youre withdrawing to; we wont be able to return funds withdrawn to an incorrect wallet.
- Each cryptocurrency has a minimum withdrawal amount. If the amount is less than this threshold, the funds wont be credited to your account.
Important! The cryptocurrency being transferred must match the wallets cryptocurrency. Sending any other currency to this address may result in the loss of your deposit.
Note: When withdrawing funds to Ripple (XRP) and Stellar (XLM) wallets, you must add a memo ID and tag.
If you dont have a crypto wallet, you must first create one. You can do so in any system, such as Blockchain, Coinbase, XCOEX or others. Go to any of these platforms websites and create a wallet. Once you create your crypto wallet, youll have a unique address that you can use for deposits and withdrawals.
REMEMBER:
1) YOU MUST TRANSFER A MINIMUM OF 50 USDT (OR THE EQUIVALENT IN ANOTHER CRYPTOCURRENCY)
2) THE CRYPTOCURRENCY MUST MATCH THE WALLET’S CRYPTOCURRENCY
If the amount is less than 50 USDT, the money wont be credited to your account. Learn more on the Fees and Limits page. This address is for Omni USDT only. You can only send Omni USDT to this deposit address. Sending any other currency to this address may result in the loss of your deposit.
By making a SEPA transfer (only available for ЕЕА countries)
You can read all information regarding commissions and limits on the StormGain website or in the Wallets section of StormGain.You can also find detailed video instructions here.
FAQ
When should I receive my money?
StormGain transactions take 5-20 minutes to be processed.If a transaction is large (over 1 BTC worth), processing may take longer depending on the size of your transaction and blockchain capacity.
How do I cancel my transaction?
Blockchain transactions are irreversible.Once cryptocurrency is sent, it cannot be rolled back.
So if you transfer cryptocurrency, check attentively all the payment details prior to sending.
My transaction was unsuccessful
1. Transaction hasnt been included to a blockchain.Cryptocurrencies arent stable, so minor errors might occur.
We can push a payment through if you fill in the Feedback form and select "Funding account" category and fill in all the required fields.
2. ETC and ETH confusion.
The addresses of Ethereum (ETH) and Ethereum Classic (ETH) are of the same structure.
If you send ETC or ETH, make sure that youve created an appropriate transaction on StormGain.
For example, if you create an ETH to BTC transaction, make sure that you send ETH, not ETC.
Otherwise, your transaction will be stuck.
3. Wrong XEM message.
While sending XEM, make sure that youve put a correct message.
Its indicated here and looks like a combination of digits and letters.
Messages like "Hey! How are you?", "I love StormGain" etc. are lovely but dont work, unfortunately :)
4. Other internal errors.
Even our perfect system may experience internal issues.
If you suppose that this is the case, please report it to us using the Feedback form.
How can I withdraw funds from my StormGain Islamic Account?
You can request a withdrawal of your funds at any time via StormGain platform. We normally process withdrawal requests within 24 hours on business days.
How to Deposit at StormGain
How can I deposit
You can deposit funds to a trading account in several ways:
By crypto wallet
There are no fees for this deposit method.
To deposit funds to your account using a crypto wallet, go to your Wallet, select the necessary cryptocurrency and click Deposit next to the corresponding wallet.
In the dialogue window that appears, copy the wallet address for depositing funds to StormGain. Make the transfer from your external wallet to this address.
Deposit transactions tend to take about 30 minutes. The speed it takes for the funds to be credited depends on the cryptocurrency and whats happening on its blockchain. You can always check the payment status using the checker for each cryptocurrency.
If the funds dont appear in your account in 3-4 hours, please contact us through the feedback form: https://app.stormgain.com/#modal_sfFeedback
Each cryptocurrency has a minimum deposit amount. If the deposit amount is less than the minimum, the funds will not be credited to your account.
Note: The cryptocurrency for the account to be credited must match the cryptocurrency for the deposit account. If you send a different cryptocurrency to this address, your deposit may be lost.
By Visa or Mastercard via Simplex or Koinal
If you dont have crypto assets or a crypto wallet, you can buy cryptocurrency using a Visa or Mastercard.
Click Deposit on the platform.
In the window that appears, select the wallet that you want to deposit funds to, the currency you plan to make the payment in and the amount, then select Simplex or Koinal as the deposit method. After that, click Deposit.
After that, youll be redirected to Simplex or Koinal, depending on the method you choose.
Fill in your payment card details and complete the verification procedure. The funds will be credited to your crypto wallet shortly.
By SEPA bank transfer
(only for countries from the list https://www.ecb.europa.eu/paym/integration/retail/sepa/html/index.en.html). The primary requirement is that the bank account supports SEPA transfers. You can find this out by contacting your bank.In the window that appears, select the wallet that you want to deposit funds to, the currency you plan to make the payment in and the amount, then select SEPA transfer. After that, click Deposit.
After that, go to the Bits of Gold website, where youll need to register and complete the verification process. Then specify the StormGain crypto wallet for the deposit and get the bank account number for transferring funds. Submit the bank transfer through online banking or at a bank branch.
There are currently no fees for depositing funds via SEPA bank transfer. After the submitted payment is credited to the Bits of Gold bank account, the funds will be converted to a cryptocurrency and sent to your StormGain wallet. This usually takes no more than 5 business days. The minimum deposit amount is 250 EUR. The maximum amount is 1,000,000 EUR.
Depositing funds using a debit/credit card without fees
(only for EU countries and Turkey)
To deposit funds using a card without fees, select Bank card as the payment method and complete the verification procedure by providing the following:
- A form of ID
- A selfie with the document or a live selfie
- A document proving your place of residence. The document must satisfy the following requirements. This can be utility bills, a bank statement or a tax notice. The document must contain your full name and address, as well as the documents date of expiry. Screenshots of documents cant be approved during the verification process.
- A selfie with the document or a live selfie
- A document proving your place of residence. The document must satisfy the following requirements. This can be utility bills, a bank statement or a tax notice. The document must contain your full name and address, as well as the documents date of expiry. Screenshots of documents cant be approved during the verification process.
Please note that we do not accept medical bills, receipts of purchase or insurance policy statements. The proof of address must have been issued within the previous 6 months.
If the form of ID contains information about your home address, it cannot be used as proof of address. In this case, you must present a different form of ID (e. g., a passport). Please note that rules forbid using the same document as a form of ID and proof of address.
After you successfully complete the verification procedure, the payment will be credited to the trading account.
FAQ
Fees for depositing funds
You can deposit funds to and withdraw them from your trading account with crypto wallets, debit/credit cards (only for deposits) and SEPA transfers (for EEA countries).The commission depends on the deposit/withdrawal method:
- The fees for deposits with a credit card through Simplex are 3.5% (or 10 USD, whichever is higher) and 4% through Koinal (the conversion on the Koinal side of the transaction should also be taken into account).
- There are no fees for depositing funds to a trading account from a crypto wallet or via a SEPA transfer.
- There are no fees for depositing using a Mastercard debit/credit card (only for EU countries).
Please note that there are minimum deposit and withdrawal amounts.
There are no fees for withdrawing funds via SEPA transfer.
Note that fees may change. We recommend checking up-to-date information in the Fees limit section.
Why does my transaction take so long?
Our transactions generally take up to 1 hour to process. If your transaction takes longer than this, it may be because the blockchain is overloaded. Many transactions are processed at the same time as yours.In this case, I would suggest that you wait. Unfortunately, StormGain can’t affect issues related to the blockchain being overload.
Please wait for the funds to be credited. If they don’t appear in your account in 4-5 hours, please let us know via the contact form.
In your request, please provide the following transaction information (as text, not a screenshot):
- Sender address
- Recipient address
- Transaction ID (hash)
- Deposit tag (if you deposited XRP)
- Memo ID (if you deposited XLM)
- Payment amount and currency.
